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Equipment Recovery

Overview

The success of the Student Technology Loan Program (STLP) is highly dependent on equipment being returned on time. Returning your equipment loan on time allows other students in line behind you to utilize the same piece of equipment. If you have been directed to this page, our records indicate you are in possession of equipment that is three (3) or more business days overdue.

Within seven (7) days of receiving your Equipment Recovery notification, you must complete one of the following steps as it relates to your equipment loan:

  • Appeal: If you believe the information contained in your Equipment Recovery notification is incorrect, you may appeal the notification. To appeal, reply to the message with additional details regarding your equipment loan while including any supporting documentation you may have.
  • Return: If the equipment listed in your Equipment Recovery notification is still in your possession, it must be returned to the same office location from which it was checked out. Please refer to the Locations page for STLP office locations and hours. During break periods, when STLP office locations are closed, overdue equipment items may be returned to the Academic Technologies Help Desk located in Kane Hall (KNE), Room 035 between 9:00 am – 4:00 pm, Monday – Friday. For KNE building access, enter the basement hallway via the east stairwell (nearest Suzzallo Library) or the elevators from the Central Plaza parking garage (levels C1, C3 or C5). Once on the basement level, tap your Husky Card on the double-doors for access to the main hallway. If you are no longer located in the Seattle area and are unable to return the equipment in person, you may request a prepaid return shipping label using the Shipping Request Form.
  • Report: If the equipment listed in your Equipment Recovery notification has been damaged, lost or stolen while in your possession, you are required to report this information to STLP. Equipment that has been damaged, lost or stolen while in student possession is subject to our Equipment Claims process and students are held responsible for paying the applicable replacement value or insurance deductible depending on the exact item. You may report a new claim using the Equipment Claims Form (requires UW NetID + Google Apps access).

Failure to return equipment during the Equipment Recovery process will result in the creation of an Equipment Claims invoice. As part of this process, you will receive an invoice for the full replacement value of all outstanding equipment items. Equipment Claims invoices for unreturned equipment items are not eligible for filing a claim under UW Equipment Insurance policies.

Additionally, failure to comply with STLP notifications and/or policies is a violation of the UW Student Conduct Code under WAC 478-121-130 and is subject to reporting to the office of Community Standards & Student Conduct (CSSC). Student information may be shared with CSSC in accordance with our privacy policies.

Loss of Privileges

Upon return of all outstanding equipment items during the Equipment Recovery process, you will receive a temporary restriction of your STLP borrowing privileges for ninety (90) days from the date of return.

The accumulation of three (3) Equipment Recovery notifications and/or Equipment Claims invoices totaling $400.00 or more will result in the permanent revocation of your borrowing privileges. Unpaid Equipment Claims invoices will also result in the permanent revocation of borrowing privileges.

Frequently Asked Questions

Yes. Automatic equipment return reminders are sent both 24 hours before and after the scheduled return date of your equipment loan. To ensure these notifications are received, be sure to add stlp@uw.edu and stlp_updates@uw.edu to your contacts and/or safe sender lists.

Upon return of all outstanding equipment items, the Equipment Recovery notification will be closed and you will receive a temporary restriction of your STLP borrowing privileges for ninety (90) days from the date of return. The accumulation of three (3) Equipment Recovery notifications and/or Equipment Claims invoices totaling $400.00 or more will result in the permanent revocation of your borrowing privileges.

Failure to return equipment during the Equipment Recovery process will result in the creation of an Equipment Claims invoice. As part of this process, you will receive an invoice for the full replacement value of all outstanding equipment items remaining in your possession.

Additional Resources