Overview
The success of the Student Technology Loan Program (STLP) is highly dependent on timely notification and processing of all equipment related issues. You are responsible for the safekeeping of all equipment checked out from STLP and are required to immediately report damage, loss, or theft of equipment. If you have been directed to this page, our records indicate a recent report of equipment damage or loss associated with your account.
Within seven (7) days of receiving your Equipment Claims notification, you must complete the Equipment Claims Form. Please also ensure that all damaged and/or remaining equipment components have been returned to the same office from which they were checked out. As part of this process, your borrowing privileges are indefinitely restricted until all outstanding Equipment Claims have been closed.
In most cases, Equipment Claims are processed as follows:
- Repair/Replacement Under $250: Repair or replacement of equipment and/or components totaling $250.00 or less does not meet the threshold for filing a claim under UW Equipment Insurance policies. As such, you are responsible for paying all charges plus applicable state sales tax and university Institutional Overhead Charge (IOC).
- Repair/Replacement Over $250: In most cases, repair or replacement of equipment totaling $250.00 or more meets the threshold for filing a claim under UW Equipment Insurance policies. If approved, you are responsible for paying a $250.00 deductible while the remaining portion will be covered by UW Equipment Insurance. Equipment Claims invoices related to unreturned equipment are not eligible for filing a claim under UW Equipment Insurance policies.
The accumulation of multiple Equipment Claims invoices will result in the permanent revocation of your borrowing privileges. Please see the Loss of Privileges section below for additional information related to temporary restrictions and the permanent revocation of student borrowing privileges.
Payment
Once processed, you will receive an Equipment Claims invoice via email indicating the amount owed. Invoice payments are due within fourteen (14) days. Credit card payments may be submitted online via the Invoice Payment Portal. When paying online, use the Booking ID, listed on the invoice, as the Invoice Number.
Payment Plans
Equipment Claims invoice amounts greater than $100.00 are eligible for a payment plan of up to three (3) monthly payments. Students requiring a payment plan must submit a written request within seven (7) days of receiving their Equipment Claims invoice. Invoices related to unreturned equipment or components are not eligible for payment plans.
Non-Payment
Your borrowing privileges are indefinitely restricted until all outstanding Equipment Claims invoices have been paid. Unpaid invoices that are 60+ days past due may be referred to a collection agency. STLP highly encourages you to email stlp@uw.edu or call 206-685-6090 at any stage in the Equipment Claims process for payment solutions.
Loss of Privileges
Temporary Restriction
Your borrowing privileges are indefinitely restricted until all outstanding Equipment Claims invoices have been paid.
Permanent Revocation
The accumulation of three (3) Equipment Recovery notifications and/or Equipment Claims invoices totaling $400.00 or more will result in the permanent revocation of your borrowing privileges. Unpaid Equipment Claims invoices will also result in the permanent revocation of your borrowing privileges.
Failure to comply with STLP notifications and/or policies is a violation of the UW Student Conduct Code under WAC 478-121-130 and is subject to reporting to the office of Community Standards & Student Conduct (CSSC). Your information may be shared with CSSC in accordance with our privacy policy. Reporting to CSSC will result in the permanent revocation of your borrowing privileges.
Frequently Asked Questions
Please complete the Equipment Claims Form as soon as possible. Claims involving lost or stolen equipment valued over $250 must be reported to the local law enforcement agency in which the incident occurred (e.g.: Seattle Police Department, UW Police Department, etc.). You must identify STLP equipment as belonging to the University of Washington when filing a police report. Please call 206-685-6090 if you require additional information regarding the device(s) you borrowed. As applicable, a copy of the relevant police report and/or photos of equipment damage must be uploaded upon submission of the Equipment Claims Form.
Once your Equipment Claim has been processed, you will receive a PDF invoice via email indicating the amount to be paid. Invoice payments are due within fourteen (14) days and may be paid by credit card.
No. To ensure the correct make/model of equipment is replaced, STLP will procure items on your behalf upon settlement of your Equipment Claim.
No. Your STLP borrowing privileges are indefinitely restricted until all outstanding Equipment Claims have been closed.
Yes. To pay your invoice online, please visit the Invoice Payment Portal.
Your STLP borrowing privileges are indefinitely restricted until all outstanding Equipment Claims invoices have been paid. Unpaid invoices that are 60+ days past due may be referred to a collection agency.
Failure to comply with STLP notifications and/or policies is a violation of the UW Student Conduct Code under WAC 478-121-130 and is subject to reporting to the office of Community Standards & Student Conduct (CSSC). Student information may be shared with CSSC in accordance with our privacy policy. Reporting to CSSC will result in the permanent revocation of student borrowing privileges.